OUR SERVICE PROVIDERS AND PROCESSORS

    Adyen B.V.
    Netherlands
    Payment processing on the websites

    American Express Payment Services Ltd.
    Germany
    Credit card payment processing

    PayPal (Europe) S.a.r.l. & Cie., SCA
    Luxembourg
    Payment processing on the websites

    Coface Debitorenmanagement GmbH
    Germany
    Collection agency

    IHD Gesellschaft für Kredit- und Forderungsmanagement mbH
    Germany
    Collection agency

    Reisswolf File and Data Destruction GmbH
    Germany
    Document destruction

    S+S SoftwarePartner
    Germany
    Financial accounting

    Facelift brand building technologies GmbH
    Germany
    Software for the management of social media communities (Facebook, Instagram, Twitter)

    GASTROFIX GmbH
    Germany
    Processing of guest data

    INCERT eTourismus GmbH & Co.KG
    Austria
    Processing of the sale of vouchers for hotel services via the website

    Concardis GmbH
    Germany
    Processing of credit card payments

    SIX Payment Services
    Germany
    Processing of credit card payments

    LifeStyle Webconsulting GmbH
    Germany
    Development of software for single sign-on

    ORACLE Germany B.V. & Co. KG
    Germany
    Software Family: OPERA PMS (Property Management System) - software for recording, managing and processing reservations and hotel stays SFA (Sales Force Application) - software for recording, managing corporate customers and their contact persons

    Sabre Hospitality Solutions Ltd.
    Germany
    Software for capturing data to create and process reservations for hotel stays

    Toedt, Dr. Selk and Coll. GmbH
    Germany
    Software: dailypoint 360» Customer Relationship Management System / central guest database / dispatch of stay-related communication / management of newsletter subscribers and dispatch of newsletters / registration and management of members of the customer loyalty program Award World / processing of transactions within the framework of the customer loyalty program as well as partner programs (miles, points, ...)

    goingsoft Germany GmbH
    Germany
    Guest WiFi

    Macnetix GmbH
    Germany
    Guest WiFi

    Serenata IntraWare GmbH
    Germany
    Confirmation of reservations

    American Express Services Europe Limited
    Germany
    Digital transmission of interested parties for the Award World customer loyalty program Retrieval takes place via a secure access of American Express Output as CSV file

    Strateco GmbH
    Germany
    Creation of digital newsletters Access to mailingwork mailing portal and TS&C software

    Customer Alliance GmbH
    Germany
    Monitoring, evaluation and analysis of online guest reviews of hotel stays and restaurant visits

    Hauserpresse GmbH print shop
    Germany
    Dispatch of printed matter with personalization

    Printing house Becker
    Germany
    Shipping of printed matter with personalization

    News aktuell GmbH
    Germany
    Dispatch of press releases to journalists via Zimpel software

    m3connect GmbH
    Germany
    Guest WiFi

    The Cloud Networks Germany GmbH
    Germany
    Guest WiFi

    Hoist Group GmbH
    Germany
    Guest WiFi

    Nor1 GmbH
    Germany
    Submission of upsell offers

    1&1 Versatel
    Germany
    Broadband fiber connections

    Hotelkit
    Austria
    Hotel Operations & Communication Software

    zenloop GmbH
    Germany
    Business-to-business software-as-a-service platform for customer and product evaluation/quality management purposes

    Computop Paygate GmbH
    Germany
    Service provider payment processing

    HP Enterprise Aruba
    Germany
    Active LAN and WLAN network components

    Interxion
    Germany
    Data center services

    Lenovo
    Germany
    Workstation equipment for hotel operations and corporate headquarters

    MapTiler AG
    Switzerland
    Display of maps on websites

    Media technology Keuk
    Germany
    Hotel TV, Signage, SAT

    Remondis
    Germany
    Waste disposal

    Samsung
    Germany
    Hotel TV devices and signage displays

    Foundever B.V. & Co. KG
    Germany
    Handling of customer inquiries (e.g. processing reservations)

    Vodafone
    Germany
    Telephony and mobile communications

    Webtrekk GmbH
    Germany
    Mapp Intelligence - web analytics service